What is Ethnicroop Return Policy?
As a Manufacturer of Fabrics we understand the quality of fabrics and so we don't compromise with it.
Our "100% Customer Satisfaction Program" allows for easy returns and exchange.We hope you do not need to use it.
We have one time return policy.
Our Customer care executive will always be available to help you in exchange return policy within office ours[Monday to Saturday(9:00am to 6:00pm)]
You can call them any time during Office hours, incase not available on Call Please do Whatsapp.You will definately get Reply on whatsapp within 24hrs.
RETURN ACCEPT ONLY IN CASE -
- Products that you received in the "Damaged/Defective" condition.Compulsary Unboxing Video required.
- Product Material Not same as mentioned on website.(Color or fabrics).
Important Note :
Customer should raise complain to us within 3 days of delivery on Whatsapp No.(+919998125091) or Registered Mail Id.(Info.firstname.lastname@example.org). Complain raised after that will not be entertained by us.
Following are steps to Return Product.
1.All products must be returned in their original condition along with the bills and labels.
2.Customer have to return the product by himself from any courier company as they wish,Our warehouse will accept product till 15th day of Successfull Delivery after that we cannot accept your parcel.
3.As a credit for compensation of your courier charges. we will provide you Extra Store Credit for fixed Rs 150.
4.As soon as we will receive your product in our warehouse.A whatsapp msg or mail confirmation will be sent to you Regarding received parcel.
5.Store Credit will be Provided to you in form of Discount Coupon whose validity will be for 1 Year. If you want to Split your Discount coupon in two parts.Please contact Us on Whatsapp Number we will be ready to help you.
6. We launch Daily new Product so you can select any Product within your range from our website and Same will be delivered to you.
7.Whomsoever purchase product from our website have already agreed the terms and condition mentioned above.
Ethnicroop Return Address: 4th Floor 4022-A Raj Textile World,Shakti Nagar near Maharana Pratap Circel Surat 395010, India.